Raving Fans: A Revolutionary Approach to Customer Service

[emil2992]

Raving Fans: A Revolutionary Approach to Customer Service Unabridged

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Format: mp3
Language: English
Size: 107.96 MiB
Hoster: Uploaded

http://uploaded.net/file/z9h1p49c/Raving%20Fans%20A%20Revolutionary%20Approach%20to%20Customer%20Service.rar