Domain name transfer statuses explained

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Domain name transfer statuses explained


Awaiting auto-verification of transfer request: An auto-verification transfer order has been submitted and we are in the process of obtaining the current Whois data in order to generate the verification email.
Transfer Pending - Awaiting Release by Current Registrar: The verification email for this transfer has been sent and responded to. This domain transfer has been initiated with the Global Registry and is in PENDING TRANSFER status as of the date listed below and is awaiting approval and release by the losing registrar. The process is complete from our side and the domain must be released to the registry by the losing registrar. The losing registrar has five days once the domain is pending to respond. Please note the domain is sent into pending transfer status once the verification email has been authorized, fax recorded or valid EPP key submitted. Note: No changes can be made to domains in "pending transfer" status. (including expiration)
Transfer in Process - Acquiring Current Whois for Transfer Verification: When an auto-verification transfer request is initiated, our system attempts to obtain the registrant and/or administrative contacts from the current registrar in order to generate the transfer verification email. Sometimes, due to the current registrar blocking outside whois queries, we are unable to electronically retrieve the required whois information to proceed with the transfer request. When this occurs, the domain is placed into a verification queue where it is manually updated. Our goal is to attend to these within 48 hours; there are sometimes delays where this manual process is not completed within this time frame.
Auto verification of transfer request initiated: The current whois information has been collected and the verification email has been sent to the authorized contacts, however we have not yet received a response. This status will remain until the verification email is responded to, or the transfer canceled and closed. If the transfer is not responded to within seven (7) days, it will be canceled. Note: If the email address is not the correct or current address for the domain, please contact the current registrar and update your contact information. After that post a ticket in your Customer's area, DNS issues and we will restart the process.
Canceled - Unable to transfer due to unknown error: Reasons for such a failure vary and you should post a ticket for further assistance. For this purpose go to your Customer's area, Get support, Report a hosting related issue and find the correct category in Domain / DNS issues.
Canceled - domain contacts did not response to verification e-mails: The verification email was not replied to by the authorized domain contact(s). If the transfer is not responded to within seven (7) days, it will be canceled with this status.
Canceled - domain contacts did not approve transfer of domain: One of the authorized contacts declined the transfer request.
Canceled - Whois information provided does not match current registrant: This transfer was canceled as the whois information provided does not match current registrant. When submitting a fax transfer, the registrant information you input when initiating the request must match the current whois information (registrant/admin contacts and address/phone - email does not have to match) from the current registrar. If this information does not match, the transfer will be rejected.
Canceled - Domain is currently not registered and cannot be transferred: This means that the domain name is not a registered domain name, therefore is not active or transferable. This status will be returned for transfer attempts made for domains in Redemption Period or Pending Delete status.
Canceled - Domain is locked at current registrar or is not yet 60-days old: The domain status is currently "Registrar-Lock". A registrar lock is a security setting that prevents domains from being transferred between registrars. When this occurs, contact the current registrar and request the lock be removed. Due to a registry restriction, domains that are not yet 60-days old are not transferable between registrars. This is a registry rule, not a restriction instituted by eNom.
Canceled - Transfer already initiated for this domain: Once a domain is in "pending transfer" status, duplicate transfer requests for the domain will be canceled with this status message.
Canceled - Transfer rejected by losing registrar: This transfer request was validated by the registrant/admin contact for the domain and sent to the registry for release and approval by the losing registrar. A request was then sent to the global registry for approval and release by the losing registrar; this request was rejected by the current registrar. Unfortunately we do not have access to the reason(s) the current registrar has rejected your transfer request. Please contact the current registrar for additional information.
Canceled by customer: The transfer order was canceled from within the eNom account from which it was initiated. A transfer order can only be canceled prior to being initiated to the global registry and going into PENDING TRANSFER status. Once the domain is pending transfer, the only way to cancel the transfer is to request the current registrar NACK (manually reject) the transfer with the registry.